We will make every reasonable effort to ensure that the goods delivered are to your satisfaction. However, should the quality fall short of your expectations, below are our returns and cancellation policy:
As all framed items are custom-made to order, cancellation of these items is not possible after the order has been placed and accepted unless they are faulty or not as described.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel orders containing only unframed items within a period of 14 days. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. For full details of your rights under the Distance Selling Regulations, please contact your Citizens’ Advice Bureau or a solicitor.
All prints are reproduced to order. Each order is sent to print 24 hours after being placed. We can often intercept orders after 24 hours have passed, but we can only guarantee a full refund if you contact us within 2 hours of placing your order. Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing.
To cancel an order you should contact our Customer Services Team at 020 8309 5445 stating your Order Number, your name, and delivery address.